Supplier Standards & Code of Conduct

Our commitment to quality, integrity, and ethical business practices on BuyUganda.online

Our Core Standards

Every supplier on our platform must adhere to these fundamental principles

Product Quality

All products listed must meet quality standards and match their descriptions exactly.

  • Accurate product descriptions
  • High-quality images (minimum 3 per product)
  • Clear pricing and MOQ information
  • No counterfeit or prohibited items

Response & Delivery

Timely communication and reliable delivery are essential for buyer trust.

  • Respond to inquiries within 24 hours
  • Meet promised delivery timelines
  • Provide tracking information
  • Maintain 95%+ on-time delivery rate

Ethical Business

Conduct business with integrity and transparency at all times.

  • No false or misleading claims
  • Fair pricing without hidden fees
  • Respect buyer confidentiality
  • Honest dispute resolution

Documentation & Compliance

Maintain proper business documentation and legal compliance.

  • Valid business registration
  • Tax compliance (TIN certificate)
  • Product certifications where required
  • Updated contact information

Customer Service

Provide excellent customer service before, during, and after the sale.

  • Professional communication
  • Handle complaints promptly
  • Offer fair return policies
  • Maintain high satisfaction rating

Performance Metrics

Meet minimum performance standards to remain active on the platform.

  • 90%+ order completion rate
  • 4.5+ star average rating
  • Less than 2% cancellation rate
  • Regular inventory updates

Supplier Compliance Levels

Suppliers are ranked based on their adherence to our standards

Bronze

Entry Level

New suppliers start at Bronze. Must complete verification and list 5+ products.

Silver

Trusted

Achieved after 50+ successful orders and 4.5+ rating. Priority support.

Gold

Premium

Top 10% of suppliers. Featured placement, reduced fees, dedicated account manager.

Non-Compliance Consequences

Failure to meet our standards may result in the following actions

Warning Notice

First violation: Written warning and action plan

Temporary Suspension

Second violation: 7-30 day listing suspension

Permanent Ban

Severe or repeated violations: Permanent removal

Legal Action

Fraud or illegal activities: Legal proceedings

Get Certified as a Trusted Supplier

Complete our supplier verification process to earn the "Verified" badge and build buyer trust.

Start Verification Register as Supplier Success Stories

Report a Standards Violation

If you encounter a supplier not meeting our standards, please report it to our compliance team.

Report Violation