Shop with confidence knowing your purchases are protected
Your payments are held securely in escrow until you confirm receipt of goods as described.
All suppliers undergo rigorous verification to ensure they are legitimate businesses.
Get a full refund if products don't match description or aren't delivered.
Our dedicated team is always available to help resolve any issues.
Simple, transparent process to keep you safe
Browse verified suppliers and products with our trust badges.
Pay through our escrow system - funds are held safely.
Receive and inspect products before releasing payment.
Confirm satisfaction to release payment to supplier.
Buyer Protection covers the following situations
If you paid but never received your order, we'll refund your full payment.
Products that significantly differ from the listing description qualify for refund.
If your order arrives significantly later than promised delivery date.
Products that arrive damaged or defective are covered for replacement/refund.
If you receive fewer items than ordered, we'll help get the difference.
Full protection against fraudulent suppliers on our platform.
Follow these steps to submit a buyer protection claim
Reach out to the supplier through our messaging system to resolve the issue directly.
If unresolved within 3 days, open a dispute from your order details page.
Upload photos, videos, or documentation supporting your claim.
Our dispute resolution team reviews all evidence within 2-3 business days.
We'll issue a refund if your claim is approved, or help facilitate a solution.
Important Notes: Buyer Protection applies to eligible transactions only. Claims must be filed within 15 days of order delivery. Refunds are processed to your original payment method within 5-7 business days after claim approval. Custom and made-to-order items have modified protection terms.
Join thousands of buyers who trust BuyUganda for their B2B purchases