Frequently Asked Questions

BuyUganda is Uganda's premier B2B marketplace connecting verified suppliers with serious buyers across East Africa. We facilitate wholesale trade, bulk purchases, and business-to-business transactions.

Basic membership is completely free for both buyers and suppliers. Suppliers can upgrade to paid plans for additional features like unlimited listings, featured products, and priority support.

Click the "Get Started" or "Sign Up" button on the homepage. Fill in your basic information, verify your email, and complete your profile. The process takes less than 2 minutes.

Business verification is optional but highly recommended. Verified suppliers receive a trust badge, higher search rankings, and significantly more buyer inquiries. Buyers also benefit from verified supplier status.

Use the search bar to look for specific products, browse categories, or filter by supplier type, price range, and location. You can also request quotes by posting your requirements.

Yes! Most suppliers offer samples for quality verification. Contact the supplier directly through our messaging system to arrange sample orders.

Look for the verified badge, check supplier ratings and reviews, review their transaction history, and always use Trade Assurance for payment protection on large orders.

MOQ is the minimum number of units a supplier requires for a single order. This varies by supplier and product. You can negotiate MOQ directly with suppliers through our chat system.

Absolutely! B2B transactions often involve negotiation. Use our chat system to discuss pricing, MOQ, payment terms, and delivery arrangements.

Click "Become a Supplier" on the homepage, complete the registration form, submit your business documents, and start listing your products. Our team reviews applications within 24-48 hours.

You'll need a valid business registration certificate, tax identification number (TIN), director/owner ID, proof of business address, and company bank account details.

Basic membership is free with limited listings. Paid plans start from UGX 99,000/month for unlimited listings, featured products, and premium features. See our Pricing page for details.

Complete the supplier verification process by submitting all required business documents. Once verified, you'll receive the trust badge automatically.

We accept Mobile Money (MTN, Airtel), Credit/Debit Cards (Visa, Mastercard), Bank Transfers, and Escrow payments through our Trade Assurance program.

Trade Assurance is our buyer protection program that secures your payment until you confirm receipt of goods as described. It covers product quality, shipping time, and supplier fraud.

Yes! We use enterprise-grade encryption and comply with PCI DSS standards. Your payment information is never stored on our servers.

Refunds are processed within 5-7 business days after claim approval. The time to reflect in your account depends on your payment provider.

Shipping times vary by supplier location and shipping method. Domestic deliveries typically take 2-7 days, while international shipping can take 2-6 weeks. Discuss delivery timelines with your supplier.

Shipping costs can be negotiated with the supplier. Some suppliers offer free shipping on large orders, while others charge based on weight, volume, or destination.

Yes! Once shipped, suppliers provide tracking numbers. You can monitor delivery status in your order dashboard.

Open a dispute immediately through your order page. Our team will investigate and help resolve the issue, including refunds or replacements if covered by Trade Assurance.

Click "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Follow the instructions to create a new password.

Log in to your account, go to "My Profile" or "Account Settings" to update your personal information, business details, contact information, and preferences.

Yes. Contact our support team to request account deletion. Please note that certain information may be retained for legal and transactional purposes.

Go to Account Settings, select "Change Email," verify your current password, and enter your new email address. You'll receive a verification link to confirm the change.