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How can we help you?

Find answers to your questions or get in touch with our support team

Browse Help Topics

Select a category to find relevant articles

Getting Started

Learn the basics of BuyUganda platform

Account & Profile

Manage your account settings

Buying on BuyUganda

Tips for buyers and procurement

Selling on BuyUganda

Maximize your sales potential

Payments & Invoicing

Secure payment methods explained

Shipping & Logistics

Delivery and tracking information

Popular Articles

Most frequently read help articles

Getting Started

How to create your account on BuyUganda

Step-by-step guide to registering as a buyer or supplier on our platform.

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Selling

How to list your products effectively

Tips for creating product listings that attract more buyers.

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Buying

How to request quotes from suppliers

Learn how to send RFQs and get the best prices.

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Payments

Secure payment and escrow explained

How our payment protection works for both buyers and sellers.

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Verification

How to get your supplier verification badge

Build trust with buyers through our verification process.

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Shipping

Understanding delivery timelines and costs

Everything you need to know about shipping on BuyUganda.

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Still Need Help?

We're here to assist you

Email Support

Send us an email and we'll respond within 24 hours

support@buyuganda.ug

Phone Support

Call us during business hours for immediate assistance

+256 700 123456

WhatsApp Support

Chat with us on WhatsApp for quick responses

+256 700 123456

Frequently Asked Questions

Quick answers to common questions

Is BuyUganda free to use?
Basic membership is free for both buyers and suppliers. Suppliers can upgrade to paid plans for additional features like unlimited listings, featured products, and priority support.
How do I become a verified supplier?
Submit your business documents (registration certificate, tax ID) through your dashboard. Our team will review and verify your business within 24-48 hours.
What payment methods do you accept?
We accept Mobile Money (MTN, Airtel), Credit/Debit Cards (Visa, Mastercard), and Bank Transfers for subscription payments.
How do I contact a supplier?
Use the "Contact Supplier" button on any product page or supplier profile. You can also send messages directly through our chat system.
Is there buyer protection?
Yes, we offer buyer protection through our escrow service. Funds are held securely until you confirm receipt of goods as described.
How do I reset my password?
Click "Forgot Password" on the login page. Enter your email, and we'll send you a password reset link.