Trade Assurance

Your complete protection for international and domestic B2B trade

100% Trade Protected

Payment Protection

Your payments are held in secure escrow until you confirm satisfaction with the order.

Quality Guarantee

Products must match the agreed specifications and quality standards.

On-Time Delivery

Guaranteed delivery within the agreed timeframe or your money back.

Dispute Resolution

Professional mediation team to resolve any trade disputes quickly.

Why Choose Trade Assurance?

Benefits that protect your business interests

Zero Financial Risk

Your funds are never released until you approve the shipment and quality.

Increase Supplier Trust

Trade Assurance badge helps you find reliable, vetted suppliers.

Faster Resolution

Dedicated support team resolves disputes within 7-10 business days.

International Coverage

Protection for cross-border trades with verified shipping partners.

How Trade Assurance Works

Simple 4-step process for secure trading

1

Place Order

Select Trade Assurance order when placing your order.

2

Pay into Escrow

Your payment is held securely until you confirm receipt.

3

Supplier Ships

Supplier ships goods with tracked shipping.

4

Confirm & Release

Inspect goods and release payment when satisfied.

What's Covered

Trade Assurance protects you against these scenarios

Protection Type

Coverage Details

Product Quality
Full refund if quality doesn't match specifications
Shipping Time
Compensation for delayed shipments beyond agreed date
Product Damage
Replacement or refund for damaged goods in transit
Wrong Quantity
Refund for missing quantities or overcharging
Supplier Fraud
100% money-back guarantee against fraudulent suppliers
Documentation
Protection for missing or incorrect trade documents

Coverage Limits

Maximum Protection

Standard Trade Assurance
Up to UGX 50,000,000 per order
Premium Trade Assurance
Up to UGX 200,000,000 per order
Claim Processing Time
7-10 business days
Refund Processing
5-7 business days after claim approval

How to File a Trade Assurance Claim

1

Open Dispute

Go to your order and click "Open Dispute" within 15 days of delivery.

2

Submit Evidence

Upload photos, videos, inspection reports, or other documentation.

3

Wait for Review

Our team investigates and may request additional information.

4

Get Resolution

Receive refund or replacement based on claim approval.

Start Trading with Confidence

Join thousands of businesses protected by Trade Assurance